Harris County has an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by the United States Department of Justice regulations implementing Title II of the Americans with Disabilities Act (“ADA”). Title II states, in part, that “no otherwise qualified disabled individual shall, solely, by reason of such disability, be excluded from participation in, be denied the benefits of or be subjected to discrimination” in programs or activities sponsored by a public entity.
Complaints should be addressed to: Erika Owens; 1310 Prairie, Suite 240; Houston, Texas 77002; (713) 274-5421 or (713) 274-5427; or (713) 274-5419, whom Harris County has designated to coordinate Harris County’s ADA compliance efforts and who is referred to in these procedures as the “ADA Coordinator”.
- A complaint may be filed orally or in writing. An oral complaint will be reduced to writing by the ADA Coordinator and should be provided to the complainant for signature. The complaint should identify the name of the person filing it (the complainant) as well as the complainant’s address, and briefly describe the alleged violation of the regulations under Title II of the ADA.
- A complaint should be filed within ten (10) business days after the complainant becomes aware of the alleged violation. In cases of employment related ADA complaints, the procedures established by the Grievance Procedure for Harris County employees will be followed where applicable.
- An investigation, as may be appropriate, will follow the filing of a complaint. The investigation shall be conducted as directed by the ADA Coordinator. These rules contemplate informal but thorough investigations, affording all interested persons and their representatives, if any, an opportunity to submit evidence relevant to a complaint.
- A written determination as to the validity of the complaint and a description of the resolution, if any, shall be issued by the ADA Coordinator. A copy shall be forwarded to the complainant no later than twenty (20) working days after its issuance.
- The ADA Coordinator shall maintain the files and records of Harris County relating to the complaints filed.
- The complainant can request a reconsideration of the case in instances where he or she is dissatisfied with the resolution. The request for reconsideration should be submitted within seven (7) calendar days of the original determination to the ADA Coordinator. The ADA Coordinator shall consider the complainant’s request for reconsideration. The request shall be considered denied if no action is taken within ten (10) days after the date the ADA Coordinator received the request for reconsideration.
- The right of a person to a prompt and equitable resolution of the complaint filed hereunder shall not be impaired by the person’s pursuit of other remedies such as filing of an ADA complaint with the responsible federal department or agency. Use of this grievance procedure is not a prerequisite to the pursuit of other remedies.
- These rules shall be construed to protect the substantive rights of interested persons to meet appropriate due process standards, and to assure that Harris County complies with the ADA and implementing regulations. (Revised 12/2012).
AUXILIARY AIDS AND SERVICES FOR PERSONS WITH DISABILITIES
HARRIS COUNTY COMPLIES WITH THE REQUIREMENTS OF THE AMERICANS WITH DISABILITIES ACT IN ITS FACILITIES, ACTIVITIES, PROGRAMS AND SERVICES.
Harris County can provide auxiliary aids and services such as assistive listening devices, TDD/TTY and ASL/ESL interpreters, etc., at no charge for persons with disabilities.
IF YOU ARE DISABLED, YOU MUST ASK FOR AN ACCOMMODATION, HELP OR SERVICES THAT YOU NEED.
IT IS HELPFUL TO ASK IN WRITING.
If you have a disability based grievance, you can file it with:
Harris County Human Resources & Risk Management
1310 Prairie, Suite 240
Houston, Texas 77002
The ADA Coordinator will send you a copy of Harris County’s ADA Grievance Procedure and begin an investigation of your complaint.
Click here for a copy of the ADA Grievance Procedures .
The Americans with Disabilities Act of 1990 (28 CFR § 35.160) requires us to take necessary steps to effectively communicate with the disabled. Auxiliary aids and services available are listed below.
Sign Language/Oral Interpreter Services/ASL/ESL/CART: (713) 274-5421 (voice) or (713) 274-5427 (voice) (Department Use Only)
7-1-1 (TTY, VOICE, AND ASCII USERS);
1 800 RELAYTX (TTY); 1 800 RELAYX1 (ASCII); 1 800 RELAYVV (VOICE); 1 877 VCO1RTX (VCO); 1 800 662 4954 SPANISH (RELAY, TRANSLATION); 1 877 826 9438 (REDUCED TYPING SPEED FOR DEAF/BLIND/VISUALLY IMPAIRED); 1 877 826 6607 (SPEECH TO SPEECH); 1 877 826 6608 (SPEECH TO SPEECH/VCO); *The caller is charged when calls are long distance. (Revised 08/22/02)