CSCD FAQs (Frequently Asked Questions)


I am having problems with LSIR Application. Who do I contact?
Why do I see the wrong client name in JIMS2?
Why have I been logged off the JIMS2 application?
Assign Supervisee: I am having problems assigning a case. What should I do?
Assign Supervisee: I am getting the following error notice when I try to reassign more than 1 case at a time. What should I do?
Error Message java.lang.NumberFormatException
Requested URL /CommonSupervision/reassignSuperviseeToProgramUnitSummaryAction.do or a similar reassign supervisee action.
Calendar: I am getting the following error notice when scheduling a field or office visit. What should I do?
Error Message: "Position ID provided is null or not valid.."
Calendar: How do I schedule an event when the casefile has been reassigned?
Calendar: When entering results on a Field Visit, there is no field for collateral (Example: Met with client's mother). How do I record this information?
Case Summary Report: I get a blank screen when printing the report. What do I need to do?
Casenotes: I need to have a casenote deleted. What should I do?
Casenotes: I need to print just one casenote or a specific casenote. What should I do?
Casenotes: I am having problems printing casenotes. What should I do?
Casenotes: My casenote was not saved. What should I do?
Employment History: Employment records in the Employment History section on the Case Summary/Violation Report do not display in the correct sort order. What should I do?
Error Screen: I got an error screen. What should I do?
Error Screen: I encountered an error "The parameter submitAction has been specified, and most likely the method that is mapped to this parameter is not in the action class for the PATH. What should I do?
Fine Amount: Why does FINE AMOUNT display 0.00 when the supervision order is amended?
Supervision Order: Why is the supervision order not inactivated when the out of county case is closed?
Supplemental Reports: I got an error when I tried to print a Supplemental Report. What should I do?
Tasks: I have a task that needs to be closed or deleted. What should I do?
Tasks: I cannot assign this supervisee to Court Services. I am getting the error message, "Pending tasks exist for a workgroup or staff position for this case. Process existing tasks before reassigning case." What should I do?
Violation Report: I get a blank screen when printing the Report. What should I do?
Violation Report: I am printing the Violation Report (Blue Sheet). How do I select legal size paper?
I am having problems with LSIR Application. Who do I contact?
The LSIR application is not a JIMS2 application. Please contact the ITC Help Desk at 713-274-7966 and ask to have the ticket assigned to CSCD.
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Why do I see the wrong client name in JIMS2?
Any search in JIMS2 based on the SPN (Tasks, Casenotes, Assessments, Supervisee Details) will display the current name for the SPN rather than the name on the Case. This problem will be resolved in the future.
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Why have I been logged off the JIMS2 application?
For security reasons, you are logged out of the JIMS2 application after 30 minutes of inactivity. You are given a warning message before this occurs.
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Assign Supervisee: I am having problems assigning a case. What do I do?
See attached document outlining the steps for assigning/re-assigning a case to an officer. Click Here.
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Assign Supervisee: I am getting the following error notice when I try to reassign more than 1 case at a time. What should I do?
Error Message java.lang.NumberFormatException
Requested URL /CommonSupervision/reassignSuperviseeToProgramUnitSummaryAction.do or a similar reassign supervisee action.
The user should reassign each case separately. The problem resolution will be available in Production around September 17, 2010. Until that time the workaround is to reassign each case separately. If the reassignment task has multiple cases listed, please close the task and perform the reassignment through Caseload, selecting only one case at a time.
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Calendar: I am getting the following error notice when scheduling a field or office visit. Error message: "Position ID provided is null or not valid.."
A resolution to this problem will be available in Production soon. The error occurs when the "Search by SPN" option is used to locate and schedule a client on the officer's calendar. The workaround is to use the caseload search to locate and schedule the client.
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Calendar: How do I schedule an event when the casefile has been reassigned?
For example: when a CSO needs to schedule an office visit for someone whose casefile has been returned to court.
From your calendar:
  1. Begin creating a calendar event as usual -- Click the Calendar link in the left navigation tree.
  2. Click the Add New Event button, then enter the date, select the Event Type and click Next.
  3. On the Caseload Search page, select the Division that has the casefile, then click Get Supervisors.
  4. Select the Supervisor of the officer who has the casefile, and then click Get Officers.
  5. Select the Officer who has the casefile, and then click View Caseload.
  6. Select the supervisee, click Create Office Visit and continue creating the event as usual.
  7. The event will display on your calendar (since you scheduled it). It will also display on the supervisee’s calendar.
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Calendar: When entering results on a Field Visit, there is no field for collateral (Example: Met with client's mother). How do I record that information?
The user should select Associate from the drop down list on Method of Contact and either select the appropriate name or the Add Associate hyperlink. From the Create Associate screen, select the correct relationship. For a non-family member-select Other on the relationship and for a service provider-select Treatment Provider/Counselor. For a family member like a niece/nephew-select Other Relative and put niece/nephew in the comments.
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Case Summary Report: I get a blank screen when printing the report. What do I need to do?

Verify text entered in document is valid. Remove invalid print characters such as the exclamation point, smart-tag apostrophe or asterisk. Some special characters when copied from MS Word, such as the smart-tag apostrophe, will prevent the PDF from opening when printing. Use Notepad instead of MS Word to copy and paste text containing special characters into comment or narrative fields.

Click on the MS-Word document name then follow the instructions to disable the MS-Word Auto-Correct feature used to convert the apostrophe to an unprintable, curved apostrophe. TurnoffAutoCorrect.doc Or, click this link to visit the EHOW website for more information www.eHow.com


Casenotes: I need to have a casenote deleted. What do I do?
Contact your supervisor as they have the ability to delete casenotes.
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Casenotes: I need to print just one casenote or a specific casenote. What do I do?
To print specific casenotes:
  1. Access the Casenotes Search page and inquire on a supervisee.
  2. From the Casenotes List page, click Search By and select a topic. (For example, select Date Range.)
  3. Enter the search criteria and click the Search button. (For example, inquire on the current date.)
  4. Once the filtered casenotes are displayed, click Print.

To print a single casenote:

  1. There is a Print button for each individual casenote.
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Casenotes: I am having problems printing casenotes. What do I do?
  1. When copying from a previous casenote, to ensure that you are only including the body of the casenote DO NOT INCLUDE the first or last lines of the casenote being copied. This information can be manually typed into the new casenote. Copy only the text from within the body of the casenote.
  2. Another option is to copy and paste the previous casenote into Notepad or WordPad and then copy it into the casenote.
  3. Hyperlinks, such as an email or web address are not supported. Insert a blank space before or after the @ symbol to remove hyperlink.
  4. Copy and paste from Microsoft Word is supported for the manually created casenotes, with the exclusion of hyperlinks or email addresses. This is anything with an @ symbol. Insert a blank space before or after the @ symbol to remove hyperlink.
  5. Click on the MS-Word document name then follow the instructions to disable the MS-Word Auto-Correct feature used to convert the apostrophe to an unprintable, curved apostrophe. TurnoffAutoCorrect.doc Or, click this link to visit the EHOW website for more information www.eHow.com
  6. Copy and paste from Microsoft Word is NOT supported for the auto generated casenotes such as those created in Field Visit, Office Visit, Program Referral, etc. If you use a template for casenote text in Microsoft Word, please copy the text to WordPad or Notepad as text only. This will remove all formatting tags which causes problems printing.
  7. Please do not use an ampersand (&) followed by a semicolon (;). Example: “HCCS&CD;” should be “HCCS&CD,”.
If the casenote will not print, you need to delete the casenote or have your supervisor delete the casenote and create a new one.
It may help to search the casenotes by Date Range to determine which casenote has the incorrect formatting.
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Casenotes: My casenote was not saved. What do I do?
When you are entering a long casenote, click Save as Draft periodically. For security purposes, users are timed out after 30 minutes. To keep your session active, click a button that sends or receives information.
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Employment History: Employment records in the Employment History section on the Case Summary/Violation Report do not display in the correct sort order. What should I do?
Employment records added after August, 2011 will contain a sequence number that is used to display the records in the correct chronological order. Employment history records created prior to August, 2011 do not contain a sequence number, therefore may not appear in the correct sort order.
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Error Screen: I got an error screen. What do I do?

Until further notice, all JIMS2 Help Desk Tickets except issue related to "System Error", "System Outage" and "System Performance" will be assigned to CSCD. Be sure to continue to include the following information.

What area of the application are you working in?
What is the page title you are on or title of last page prior to exception page?
If you are getting an application error, what is the exact error message text?
What are the SPN, CDI and Case you are working on?
Provide a screen print via email to the (ITC) Help Desk if an error is encountered. On the error page, the user should double click in the blue area labeled Error Information to expand the information before printing. Send a print of the page accessed prior to the error page, this will provide needed information.

To capture a screen print, hold Ctrl + Alt keys and press Print Screen button on the right top of your keyboard. Copy a screen print of both the error page and the page accessed prior to the error into your email and send to the Help Desk.

CSCD Staff:

  1. CSCD - Data Control will continue handling tickets related to Data Corrections, Security, and Data Control (Ex. Closing tasks, adding new POI, and code table maintenance.)
  2. Tickets submitted by JIMS2 liaison/trainer and Supervisor, Branch Directors can be reassigned to ITC JIMS2 Team. A list of names for JIMS2 liaison/trainer and Supervisor, Branch Directors can be found in G:\Information Services\JIMS2.
  3. Tickets submitted by staff who are not JIMS2 liaison/trainer, Supervisor and Branch Directors and without "consulted by: person’s name" in the text should be closed. A "bounce back" notification should be sent to the submitter.
  4. Tickets submitted by staff who are not JIMS2 liaison/trainer, Supervisor and Branch Directors and with "consulted by: person’s name" in the text can be reassigned to ITC JIMS2 Team. A "Help Desk Ticket Submitted" notification should be sent to the submitter.

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Error Screen: "The parameter submitAction has been specified, and most likely the method that is mapped to this parameter is not in the action class for the PATH... What do I do?
Please try again. This happens intermittently and although we have done some fixes for this issue, it is still occurring randomly. We are working to resolve this problem.
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Fine Amount: Why does FINE AMOUNT display 0.00 in the Fine Fee condition when the supervision order is amended? I did not update the Fine Fee condition on the amended order.
This was an enhancement request from the CSCD department. Fine Amount shown in the Fine Fee condition is automatically updated with the value entered in the FINE AMOUNT field on the Prepare Order Presentation page. To display the correct court-ordered fine amount in the fee condition, enter the fine (500.00) into the Fine Amount field found on the Prepare Order Presentation page. Each time the order is amended or updated the Fine Fee condition will display the value from the Fine Amount field.
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Supervision Order: Why is the supervision order not inactivated when the out of county case is closed?
Please contact the Help Desk at (713)274-7966 to create a help desk ticket. We are working to resolve this problem.
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Supplemental Reports: I got an error saying "NO HTML OUTPUT" when I tried to print a Supplemental Report. What do I do?
The Supplemental Reports were developed by CSCD IT Section. Please contact the ITC Help Desk at 713-274-7966 and ask them to assign the ticket to CSCD and provide your error message and the name of the supplemental report you were printing
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Tasks: I have a task that needs to be closed or deleted. What do I do?
Contact the ITC Help Desk at 713-274-7966 and ask them to assign the ticket to CSCD. The CSCD IT Section will close your task. Tasks are not deleted, only closed.
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Tasks: I cannot assign this supervisee to Court Services. I am getting the error message, "Pending tasks exist for a workgroup or staff position for this case. Process existing tasks before reassigning case." What do I do?
Contact your Supervisor to locate and process the pending task on this SPN. Use the Advanced Search by SPN from View Tasklist to locate and process the pending task(s) before reassigning the case to Court Services.
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Violation Report: I get a blank screen when printing the Report. What do I need to do?

Verify text entered in document is valid. Remove invalid print characters such as the exclamation point or asterisk. Some special characters when copied from MS Word, such as an apostrophe, will prevent the PDF from opening when printing. Use Notepad instead of MS Word to copy and paste text containing special characters into comment or narrative fields.

Click on the MS-Word document name then follow the instructions to disable the MS-Word Auto-Correct feature used to convert the apostrophe to an unprintable, curved apostrophe. TurnoffAutoCorrect.doc Or, click this link to visit the EHOW website for more information www.eHow.com


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Violation Report: I am printing the Violation Report (Blue Sheet). How do I select legal size paper?
The user should select "Choose Paper Source by PDF Page Size" option on Print screen. The Violation Report page size is set to legal. After changing this setting one time, it will retain that setting for Violation Reports.
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